Returns and refunds
Wrong part, faulty product or changed your mind? Here's how returns work.
Questions? Call 07 3340 4392
The short version
Our mistake, our cost
If we sent the wrong item or it's faulty, we'll replace it or refund it in full, including the freight both ways.
30 days to return
Contact us within 30 days of delivery to arrange a return.
Call before you send
Ring 07 3340 4392 first. We'll often sort out a fit question without anything going back in the post.
We're the manufacturer, so we can usually fix a problem quickly. Talk to us first and we'll work out the best way to sort it.
Wrong or faulty items
If we supplied the wrong product, or a product has a manufacturing fault, you can return it for a full replacement or a 100% refund of the purchase price, including freight. We'll refund the original and return freight costs.
Ordered the wrong part?
If you ordered the wrong part for your vehicle, contact us before fitting or trimming it. Returns for incorrectly ordered products need our approval first. Send us your build date and we'll help you find the right part.
Change of mind
Changed your mind? You can return unused items in their original packaging within 30 days of delivery. You pay the return postage, and we'll refund the purchase price once it's back with us and checked.
QMCC moulded flooring is custom made for your vehicle, so it can't be returned for change of mind. If it's faulty or we sent the wrong part, we'll make it right.
How to return an item
- Contact us firstCall 07 3340 4392 or email info@nobullaccessories.com.au within 30 days of delivery.
- Pack it upUse the original packaging where you can, or similar packaging that will protect it.
- Include proof of purchasePut your order number, invoice or receipt in the parcel.
- Send it backUse the original delivery company, or drop it to us at 111 Beenleigh Road, Acacia Ridge. We'll give you the return address.
Refunds
Once the return is received and checked, we'll replace and dispatch the product at our cost, or refund you to your original payment method.
Warranty claims
For a problem that turns up later, see our warranty.
Find the parts made for your vehicle
Make, model and year. We'll only show what fits.