Refund policy
Last updated 10 November 2026
We want you to be happy with what you buy from us. This policy explains how returns, exchanges and refunds work at No Bull Accessories, including our Sungrabba, Sandgrabba and QMCC ranges.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Wrong part, faulty item or damaged in transit
If we send you the wrong item, the item is faulty, or it doesn't fit the vehicle listed on the product page, we'll sort it out at our cost. Please:
- Contact us within 14 days of delivery at info@nobullaccessories.com.au with your order number, your vehicle (make, model, year and body type) and clear photos of the problem. For fit issues, photos of the item laid in the vehicle help a lot.
- Don't cut, trim, glue or permanently fit the item while we look into it.
- We'll reply within two business days. If a return is needed, we'll send a prepaid return label or arrange collection.
Once we receive and check the item, we'll repair, replace or refund it, depending on what's wrong and what you'd prefer where the law gives you that choice. Reporting within 14 days just helps us act quickly. It doesn't remove your rights under the Australian Consumer Law if a problem shows up later.
Parcels that arrive damaged: please photograph the packaging and the item before throwing anything away and tell us within 48 hours if possible, so we can lodge a claim with the courier.
Change of mind
We're happy to accept change-of-mind returns on stocked items within 30 days of delivery, as long as the item is:
- unused, unfitted and not cut or trimmed
- clean, with the Velcro pads still on their backing sheet (dash mats)
- returned in its original packaging with proof of purchase
For change-of-mind returns, you pay the return postage, and the original shipping charge (if any) isn't refunded. We'll refund the item price to your original payment method within five business days of the return reaching us, or swap it for a different item if you'd rather.
Items we can't take back for change of mind
Some of our products are made to order for your vehicle, so we can't accept change-of-mind returns on:
- QMCC moulded flooring (carpet and vinyl), including underlay and Fibrefelt
- beige Sandgrabba floor mats and any other item marked "Made to order" on the product page
- dash mats with custom trim (coloured stitching)
- any item that has been cut, trimmed, glued, fitted or used
- sound deadening that has been opened or cut
This doesn't affect your rights if one of these items is faulty or not as described.
Ordered for the wrong vehicle?
It happens. Get in touch before you fit anything. If the item is a stocked line and still unused, we'll exchange it for the correct part. You'll just need to cover the return postage and any price difference. For made-to-order items, please contact us as soon as possible. If production hasn't started, we can usually change or cancel the order at no cost.
Snap Shades
Snap Shades products are shipped directly from Snap Shades. Contact us first for any return or fault, and we'll arrange it with them so you don't have to deal with two businesses. Please don't send Snap Shades products back to our Acacia Ridge address without a return authorisation, as they are processed separately.
Cancelling an order
You can cancel a stocked order for a full refund any time before it's dispatched. Made-to-order items can be cancelled for a full refund until production starts, which is usually within one business day of ordering.
How to start a return
Email us at info@nobullaccessories.com.au or call 07 3340 4392 with your order number. We'll give you a return authorisation and the address to send it to. Returns sent without an authorisation may be delayed.
No Bull Accessories Pty Ltd (ABN 34 660 169 380)
111 Beenleigh Road, Acacia Ridge QLD 4110
Phone: 07 3340 4392 (Monday to Friday, 8:30am to 5:00pm AEST)
Email: info@nobullaccessories.com.au